Showing posts with label Social Issues. Show all posts
Showing posts with label Social Issues. Show all posts

Thursday, August 15, 2013

Independence Day, Happy or Somber?

Our forefathers might have put in their blood and sweat to free this country and its people from the clutches of tyranny, but would they be pleased to witness the shape and form Free India has taken? What would the Bhagat Singhs, Gandhis, Subhashchandra Boses of the revolutionary era have to say about our motherland today? Have we as a nation done justice to their struggles, have we been able to fulfill their dreams, have we actually broken free of the evils of colonial India? Are we failing the bright young faces of India, are we denying them a worthy future?

In some respects, I am sure they would feel proud of the progress this country has made. It has gone from being colonized to being taken notice of across the globe. It has carved its niche in many a fields and brought glory to the people. This country's citizens have made their presence felt in almost every country. But, are these people representative of the country as a whole? Have the issues of poverty, illiteracy, inequality actually been addressed? Does India Shining represent a certain section of the population or the whole country? Should we actually feel proud that our citizens are globe-trotting, making a name for their country; or should we look deeper into the reason behind them actually globe-trotting? It is very convenient to focus on the obvious positives of a country and take solace in that. But, it takes much more strength and conviction to face the negatives and try to look into them.

I know it is very easy to talk about the shortcomings of a country, but actually realizing that and working towards improving is a tough task. In the past year, there have been several occasions, where the country has stood together and tried to make themselves heard. And I feel respectful and proud of that fact. In some cases, the voices actually made a difference, and in others, they were simply ignored. What makes me happy is that people are ready to accept the failures of this country and try to find a solution. Whether or not this is a pragmatic approach that will get through to the people in power is a debatable issue. 

In light of these facts, there are certain issues that have cropped in recent times, that provoke me to think if I actually should be celebrating my country's Independence Day. I am not even sure if the common man in India, even feels like this is an event to be celebrated. And like them, there are some reasons, this Independence Day is a somber occasion for me:

1. Inhuman suppression of women: 
What happened in New Delhi last December is one of the most shameful pictures of India being painted. And it is not like, it was the first time women had encountered such a fate. But, the brutality of this incident was what sent shivers down everybody's spine. It was a rude awakening for the law enforcement authorities when their lack of action was brought to the forefront. It is also true that such incidents happen in other countries too, and it would be incorrect to judge Indian society by that. But, this incident brought to the forefront the appalling indifference of the community and police towards the triggers that lead to such events. The fact that we take the early signs lightly, and to add to that our movies glorify stalkers as eternal lovers, is not only disturbing but soul-shaking. This was one of the occasions where the voice of the people actually made some difference, in terms of faster and more conscientious actions from the authorities. Whether or not this is a matter that eventually gets lost among a pile of other old headlines is to be seen.

2. Increasing indifference: 
The dark hole we send our armed forces down
Is this some kind of cruel joke the country's leaders are playing with the men in green? How many more times do the men defending your country need to be tortured, insulted, debased before you actually take a stern step. The supposed leaders of this country have done nothing but bring shame to the families of these soldiers and made a complete fool out of themselves at the global level. And to add salt to the injury, there is not one, but two neighbors putting their foot in the door. We have had to deal with Chinese incursions this year and now the violations from Pakistan. Could you imagine America or any other other formidable country taking this like a sitting duck? Then why do we take this lightly? Again, it is heartening to know that people are taking notice of this injustice and trying to urge the leaders to come out of their slouch. But, we as a nation have to come out of our soft target image, and adopt an absolute zero-tolerance policy.

3. Inflation, bribery, power games, scandals: 
Seems like a line straight out of a mafia movie, but this is the state of our country that really worries me. With so many scandals uncovered and new ones cropping up every few days, the only thing that comes to my mind is that of the power hungry being ready to put at stake the common man. They don't care if their corruption or bribery costs some people their lives, or even the chance to earn a decent meal. With bribery, goes hand in hand inflation and the ever-increasing prices of basic commodities. It is easy to say that there is a growing middle class that can afford all this, but it fills me with pain to even think of how the lower classes might be surviving. How is it fair that we have India Shining on the one hand and India Drowning on the other? 

I know it is very easy for me to comment from a distance, and a lot of people would suggest that I show it in my actions rather than words. But, I have absolutely no clue as to how to bring order to this society. Are we doomed for inequalities? Is this what we are supposed to accept as our country's fate and let it pass? When I was younger, I thought the answer to this was to take action and bring about a change. But, looking at people like Durga, who tried to take a right step and was penalized for it, I no longer trust that actions of certain self-righteous people can transform this country. 


Although, the silver lining to all these issues is the fact that there is growing awareness and a need to bring about a change among the people. Having lived away from India for 4 years, I find utter respect for the masses who have made the effort and have attempted to bring about one small change at a time. It is not easy to be in the eye of the storm and still be capable of thinking straight, to find a solution. I don't know how strong of a voice the masses would have to present for the top tier to actually be scared and take necessary measures, but the attempt to stand by each other is a victory in my eyes. In the past, even the general public has ignored the signs of doomsday and moved on. The fact that they feel the need to protest is in itself a start. Whether the momentum is enough to get this country through true independence from these evils is something that only time can tell.

Wednesday, July 31, 2013

Of opinions and biases!!!

If you are active on any of the social media avenues, you would have heard of the event that is doing the rounds lately. This event has all the trademarks of something that can keep you hooked. There is drama, beautiful people, a lot of anticipation and excitement attached to it and most important, there is love and the underlying notions of humanity. It is supposed to be one of the first Indian lesbian weddings and everybody seems to have an opinion. The official photographer who is friends with the couple was touched to be part of the celebration and in turn created a photo montage. He is the one who made the pictures public and tried to carve a story through his pictures for friends and family. (For more on that, click here).

What is normal and what is not?
What he and the couple entering wedded bliss might not have realized is that this little venture turned out to be the staging area for many debates and opinions. As with every social issue, people tend to have an opinion and with SNS so easily accessible, it has become increasingly simple to lend a voice to your thoughts. Every person is entitled to his/her opinion. With respect to sexual orientation, there are people who get uncomfortable, others that vehemently support the issue, some others who detest people out of the usual (whatever usual might mean), and others who would rather just ignore the issue altogether. There is a wide spectrum of reactions elicited from people and especially when it comes to laws being framed around the issue, the voices become louder and clearer. Questions like whether it is legal or acceptable in society start arising. My concern is that we as liberals favor democracies, but want to curb the rights of some people. How does that support the principles of democracy? 

Yet again, there are people who liken implementing gun control to a violation of rights. It is not that I am comparing the right to love someone with the right to own a firearm. It would be like comparing apples to oranges. There are multiple dimensions to these issues and that is a completely different debate. But in both cases, the commonality is the fact that there are people with opposing views, numerous opinions and strong reactions. What I am unsure of is whether these opinions transform to biases somewhere along the line. Currently, sexual orientation is the flavor of the decade. But, all through human civilization, there have been issues with people on different sides of it. As the intelligent animal we are touted to be, it is thoroughly acceptable for us to have opinions and choices. But, is it fair to justify our opinion and use that to discriminate against someone with an opposing opinion?

A week ago, me and my husband were having a conversation over our weekend brunch (which is fertile ground for many of our debates), and got into a heated argument over some issue. And that is when I realized that is is very difficult to have a bias-free opinion. Bias necessarily does not mean exposing someone to insult, or inflicting physical or mental abuse. Just the fact that we consider people to be out of the normal and form certain impressions about them could lead us to compartmentalize them and establish notions,which might not always be true. We don't realize many times, but even thoughts can be discriminating; it does not always have to translate into action. Even though discrimination in its truest form might have been rendered inactive, there are always subtle discriminatory phenomena. Associating people with a certain habit and trying to avoid them, because they belong to a certain nationality or ethnicity is in a way discriminatory. Assuming that one person represents the whole group is being biased. Assuming women can't work in physically strenuous jobs because their physical make-up is different from men would mean harboring a prejudice. And even though, it might not feel wrong to the person doing it, the person at the receiving end knows that he/she is being looked at differently. 

So does all this mean that you are not supposed to have an opinion at all? I am not so sure I can answer that. After all my pondering, all I know is that it is very difficult not to let your opinion affect your judgement. And the best practice that I have been trying to implement is to judge as less as possible. There is no way I can stop myself from having an opinion, let alone stopping someone else. So, the best I can do is not to let my opinions interfere with my interactions with people. Yes, I may not like smoking; but that does not mean that there is something wrong with smokers. Just like I have an opinion, they have a choice. It is their free will they are exerting and there is no reason to judge them for that. They may be perfectly good people, excellent at work, kind at heart; and their habit should not stop me from recognizing them for who they are. But like they say, easier said than done.

What do you think, could you keep opinion and bias separate?

Monday, March 25, 2013

Harmonious Living: Empathy for animal life!

At the start of every movie, there is a disclaimer: "No animals were harmed while shooting this movie". And it makes me wonder if the disclaimer is there only because of the animal rights board or because of a conscientious crew. The chances of the first scenario are higher. There are very few people who actually care whether animals are hurt or not. There are few people who consider animals as equals, who deserve rights of their own. And although, the animal welfare board and animal rights commission have done a great job in increasing the awareness, it is just that: an awareness campaign. For something like preventing cruelty, it is empathy that is required. Awareness without empathy is like having a computer without the correct programmer. The computer will do what it is asked to, but if the programmer does not give the right direction, the computer can only perform pre-defined tasks. Similarly a society that runs in the fear of animal activists will do only what is required, but not think about what more can be done.

The Prevention of Cruelty to Animals Acts can direct people to protect the integrity of animals, but these acts cannot make people empathize and sympathize with animals. This is where animal welfare organizations come in. They do work under the preamble designed according to the Acts, but they go the extra mile in sensitizing the society towards the animal race. It is extremely pivotal that sensitization occurs at a young age, when there are no inherent biases in the cultivable mind. These organizations conduct awareness programs, but also bring the society, especially children in close quarters of the animals, in an attempt to reduce their inhibitions of animal contact. These organizations believe in the motto: "Today's aware child is tomorrow's responsible citizen!". By doing so, an opportunity is presented for people to experience the trauma of being an abused animal. Occasions like these stimulate the emotion centers in the brain and floods the person with a wave of responsibility and pro-activity. Especially if children try to be gentle to animals, it is difficult for parents and adults to let their children down. And so, there is promotion of the principles of the organization.


A post-operative hit and run case. 
One such organization is the Nagpur SPCA. SPCA is the Society for Prevention of Cruelty towards Animals and has multiple branches across India and the world. These branches are affiliated to the original Royal Society for Prevention of Cruelty towards Animals. I was born and brought up in Nagpur and thus, have witnessed the impactful work of Nagpur SPCA. The variety of ventures taken up by this society have been umpteen, ranging from releasing snakes from snake-charmers, tending for hit-and-run cases, rescuing wild animals, relief centers to tackle natural calamities (earthquake in Latur), running adoption campaigns for strays and many others. This society has not only worked for domesticated animals , but has ventured into the often unexplored realms of wildlife and has left no stone unturned in the attempt to preserve wildlife, at the same time, keeping citizens safe. 

A blind kitten being treated and housed at the animal shelter.
But, the most consequential problem that agitates the common man is of stray dogs, and that is one of the first things that needs to be tackled to generate empathy from people. If children are going to suffer from dog bites, contract infections from strays, nobody would ever want to work for the betterment of these animals. The Nagpur SPCA had realized this well ahead in time and accordingly, developed a long-term strategy to tackle with this ever-existent problem. These steps aim to uproot the main cause of disruption in the animal-human balance and create a more harmonious life for both races. 

It is important to realize that every issue has two sides to it. And as much as animal activists might want to promote the cause of animals, they have to acknowledge the fact that it cannot be at the cost of human life. It is this same thought that Nagpur SPCA has embedded in their task plan. If strays are inadvertently affecting the human population, the solution is not to send the animals to pounds and put an end to their life. f that were the case, every antisocial element in the society would be sentenced to death. We don't do that to people who behave like animals; then why the discrimination? Why not think logically and rise above barbarism? Why not think of animals as an indispensable part of the society? Once we do that, both races can thrive.

The solution suggested by Nagpur SPCA is to bring down the stray population and make them safe to be around. Strays do not crop up themselves. Most of the times, a stray locality is started by some dog owner no longer wanting to bear the responsibility and letting their dog out on the street. Once the dog is out, there is breeding and a litter of pups adds on to the stray population. If a few simple measures were adopted, the dog population would be cut down drastically and would present with a long term solution. But nobody wants to look at the big picture. People just want to take actions that will give them results then and there.

Stray puppies waiting to be adopted
It is creditable that this organization is trying to appease all members of the society by simple measures like Animal Birth Control (ABC) program, Anti-rabies vaccination for strays, Adoption campaigns, and  Awareness programs for the need to keep pets leashed. Under the ABC program, the organization plans to target different pockets of the city and procure as many strays in the area as possible, perform a castration surgery (sterilize the dogs), earmark the dogs for identification and release the dogs back to their locality. This method basically eliminates the chance of mating and prevents generation of fresh litter. It is also taken care that when the dogs are brought in, they are vaccinated against rabies (a fatal disease communicable to humans). At the same time, the organization is promoting adoption of stray pups, in a hope of reducing the stray numbers.

Strays peeking out of their rooms at the shelter.
Although, this is a rosy picture, the fact remains that all these ventures need a lot of infrastructure and money backing. The Municipal Corporation and government aid is able to support only so much; beyond a certain extent, the organization needs to rely on donations and external support. Support can be in any form: unwanted medicines, extra food, feeding bowls, etc. The local bakeries have been kind enough to provide SPCA with leftover crumbs rather than dispose them of. Sometimes, it is just a matter of knowing how to help. And if anybody would like to help, the administrators can be contacted for a visit to the animal shelter and hospital run by Nagpur SPCA, where the needs of the organization can be better gauged.

The measures adopted by SPCA have not only kept the menace of stray dogs at bay, it has also taken into account the existence of animals. They have not been fanatical about expecting people to take extreme measures for the protection of animals. Rational and feasible steps have been suggested. It is only for the community to take notice and contribute to a cause, which will, in the end, benefit the human race, without carrying the burden of bloodshed. This approach has been one of the hallmarks of this society and has helped in its successful establishment, presenting an acceptable image in the society. But, like all social causes, this needs financial support and emotional investment. A cause without emotional investment does not have ownership and without ownership, it is difficult to achieve goals. Goals that lead to the betterment of the society on the whole!

This blog post has been written for the National Social Venture Competition organized by iDiya.


Wednesday, February 27, 2013

What would you do? : Obstacle Race

So, the second scenario in the series, this is something I remember reading about it in a moral education book, when I was 10. It has been such a long time, and knowing that this lesson has been around for such a long time, I feel amazed that certain things never change.

A few months back, me and my husband were driving down from New York City to New Jersey, and were suddenly brought to an abrupt halt by a street light splayed right across the road, spreading out through almost three lanes. It was my husband's presence of mind that we weren't hit by the car behind us and didn't injure ourselves. The driver from the car behind us stepped up to help us extract the car wheels from the iron lamp post and to redirect the traffic. All three of us managed to get the pole off the highway, yet there was some rubble right in the middle.

As we drove off, and recovered from the shock, we started talking about how bad it could have been and why weren't there any signs, warning drivers about the collapse. At that time, I asked my husband if we should be calling 911 and let them know of the incident, so at least other drivers would be safe. Even though, we were contemplating our next step, a voice inside said, "Somebody must have called already"! That voice, which blurs your vision, blurs the call of responsibility. And as usual, we over thought it, and ended up not calling the police or roadways. 

The next day, I went through the newspaper, checking to see if there were any reports about injuries or accidents due to the pole collapse. Not finding any news, I felt relieved that not calling after all, did not lead to any harm. But, it could have! When our car was screeching across the steel rubble, all I could think was why hadn't the authorities done anything about it. And minutes later, when we had escaped, I had forgotten about how the authorities would help. The problem is we think men in authority are superheroes, they should know everything, they should be capable of being present at multiple places at once, they should have the power to right the wrongs of every citizen and above all, they should be successful without any help from the common man. 

Unfortunately, this is not how it works. Authorities can do their jobs well, only if the citizens are responsible. And most of us have a very trivial definition of responsibility: there should be responsibility towards us, but we should not be held responsible for anything. Sometimes, all it takes is a phone call, and that could help the authorities do their job and save people trouble. Why is it that once we are out of the woods, we forget about the people who could get stuck there? Aren't we supposed to be social animals, who are co-dependent? Why do we walk away from trouble, assuming that it is not our job. It is my job, my husband's job, my neighbor's job, your job, every person's job. 

What is the worst that could have happened even if we called 911? They would have told us off, saying they were aware of the situation. So what? At least I wouldn't have lost sleep over whether the rubble was removed, whether there were any accidents, if anyone was hurt. I have tried to change things after that, and what helps me is reminding myself that nobody else had seen the blunder. If they had, I wouldn't be stumbling across a pothole or some other hazard. Procrastination is mankind's biggest enemy. And I have had to fight it down many times, but I am glad that lately, I have been able to come out a winner.

So, my question again, is, what would you have done? Would you have walked away or done your part? Every person is busy in their fast paced life, but should we be waiting for an accident to come as a rude awakening? Overcoming the hurdle of procrastination turns out to be one of the most challenging tasks and how one does it, completely differs from person to person.

Looking forward to hear your thoughts, reactions and experiences!


Saturday, February 23, 2013

What would you do? : Spitsville

Life is full of choices. But the most important ones are where you have to identify right from wrong and pick a path. We come across such moments quite frequently in our daily routines, maybe some of us give it a thought, and then we move on to follow our busy schedules. This column is my attempt to reflect on such occasions and not let the sense of responsibility escape from me, on the pretext of a busy life. 

Also, this is where I would like my friends, and readers to share their thoughts and think out loud about their experiences. I am hoping to open up a discussion and do the right thing as a community.

So, here goes...

Spitsville:

Having grown up in India, "Gutkha Spit" was something that became part of the surroundings. As unhygienic as it was, I never saw the frequency of the spit marks go down. I remember corners of our apartment system lined by red streaks. Every other year the maintenance would paint the walls and within just a few weeks, the walls would return to their former glory, so to say. It was beyond my understanding what compulsive disorder people suffered from, unable to stop themselves from spoiling something pristine.

As I grew up, I got used to the fact that some things never change, the same thought a lot of Indians have grown up with. By the time I had my own independent thought process, there was nothing that used to annoy me more than people spitting all along the road, walking by. It had become part of their natural demeanor, and this with awareness signs all around. T.B used to be a deadly disease in India, and there was almost an epidemic of it. Given that, there were multiple public awareness programs, discouraging people against spitting, as that is the most common means of spreading the disease. Yet, people spit, they ignore their health and others' health. The "Chalta hai" attitude prevailed. I couldn't understand why nobody would stop these people.

And one fine day, on my way back from college, I just couldn't hold it in. I was riding my Dio, and the cyclist in front of me spit. I got ahead of him , and asked him why he had spit. He looked at me, with amusement, and said, "Aap pe gira kya (Did it land on you)?". As, I nodded my head in a "No", he was shocked to see me make an intervention, when it was supposedly none of my business. "Toh phir problem kya hai (So, what is your problem)?", said he in his defense.


So, my problem was that nobody thought it was their business. Why should I have had to be affected by it, before I can raise my voice? I tried explaining to him how spitting on the road is equivalent to spitting in his home. And he looked at me, like, I was crazy or something. But, one thing I did notice that he did not like to be cornered, and he quickly owned up, saying "Sorry". I drove away, but felt satisfied that I had at least conveyed that it is not okay to spit on the road. Maybe it was my naivety, that I thought it would change anything. But, today, 10 years later, I see things have improved a little bit. There are not as many red streaks along the walls of my apartment. And although, I do not know the reasons to this, I would like to believe that it was the voices of many people like me, that made things a little better, however little it maybe. 

Now, my question to you is, what would you have done in that situation? What would you do, today,  if you saw someone spit or throw trash on the streets? It is easy to expect everything to be clean and tidy, but who is going to do the dirty job, the dirty job of being loud and clear, of being stern and taking a stand "Sab kuch nahi chalta hai". I do not know if that person stopped spitting after that or not, but at least he spent those 2 minutes thinking about it. And sometimes, it just takes a thought to make you see between right and wrong. 

Have you had that moment? Have any of you had such an experience? Is it naive to expect one voice to change the society? Please share your thoughts!!



Wednesday, August 22, 2012

Bane of Intellect!


There she was, wondering,
Beguiled at the simple joys of life.

A twinkle in her eye, and longing deep within,
She was snapped to reality with the pangs inside.

Desire, as she may, the banality of life,
Destined, she was, for the singularity of elite.

Choose, she had to between life and success,
Burdened, she was with gratification of prospects.

Run of the mill, she struggled to be,
Achievements, of hers separated her from reality.

Endowed, thought people was she,
Submerged, under a sea of aspirations was she.

Scared, she would underachieve,
Forgot, she, what she really wanted to be.

Standards, to be met of the society,
Plead, she would, to just be!

Intellect, her virtue was supposed to be,
Creativity, denied to her, would be.

Diligence, of hers would pay off,
Freedom of spirit, never offered a bite of.

No partner good enough, every relation an impediment,
A life she had, replete with triumphs, but no sentiment.

Expectations, her own, clashed with dreams,
Torn apart, between her potential and yearning.

Faced, she was with the eternal question,
Heart or mind, where lay the greater satisfaction....

Inspired after reading the book "Girl in Translation" by Jean Kwok, this is me thinking out loud, about society's expectations from people of intellect, of setting each person in a pre-defined mold, and how a lot of the times, women have to pick between a career and a family life.



Friday, August 17, 2012

Do I deserve to be free?


What vision did our forefathers possess?
What principles did our revolutionaries champion?
Do I remember those or are they a blur?
Do I then deserve to be free??

What does freedom mean to me?
What do I give in return?
Do I realize my responsibility or is it just a petty word?
Do I really deserve to be free?

Do I know the difference between my fundamental right,
and the wisdom to apply it as my fundamental duty?
Do I just exploit my freedom and ignore the duties?
Do I really deserve to be free?

Am I ignorant to my country's state?
Do I claim there is no reform needed?
Do I think I am just a spectator?
Why, then should I deserve to be free?

Do I celebrate my nation, infuse love for the country?
Do I accept my country with it's flaws and assets?
What do I do to turn the afflictions into ambrosia?
Can I really claim that I deserve to be free?

Do I pervade the vitality of knowledge,
Across barriers of poverty, injustice, corruption?
Do I believe in freedom of spirit?
If yes, then I deserve to be free...

Do I strive to obliterate all divides?
Economic, caste, creed, gender ?
Do I know that freedom is for all peoples, alike?
I ask myself, do I deserve to be free?

Do I turn a blind eye and deaf ear?
Do I wait for others to take charge, pretend there is nothing I can do?
Do I encourage others to shut their eyes too?
Do I then deserve to be free?

Am I perceptive to the hardships of our protectors?
Am I thankful for the sacrifices?
Do I show gratitude for the goodwill of some?
Only if I do, do I deserve to be free...

Do I make my country proud?
Do I wear a passionate shroud?
Am I the future our predecessors dreamed of?
Would they think I deserve to be free?

Do I preserve my culture?
And yet welcome diversity?
Am I the docile, yet feisty Indian, when need be?
Do I deserve to be free?

Do I propagate freedom of speech, expression?
Do I raise my voice against injustice?
Do I comprehend the power of the people?
Then I deserve to be free...

Do I take pride in my history?
Do I participate in making history?
Do I have huge dreams for my country's future?
Then I might deserve to be free?

Do I embrace the new meaning of freedom?
And propagate both technological and environmental freedom?
Do I comprehend the need for global freedom?
Do I really deserve to be free?

If I could answer in the affirmative for all of these,
If only I can claim to have impartially cheered for humanity,
If I can confirm to have exercised freedom astutely,
My ancestors would confidently say that I deserve to be FREE!




Thursday, May 17, 2012

The dynamics of oppression

So, think about this! The British oppressed India and many other colonies for decades. Blacks were suppressed by Whites; Hitler subjugated the Jews, Brahmins looked down upon the lower castes, and this tale of segregation and oppression could go on. And if you look closely, oppression is one feature that has transcended the barriers of race, country, caste, gender and what not. It is gut-wrenching to process the fact that it does not take long for the oppressed to become the oppressor.

And what is more disturbing is that this chain reaction continues and has been ever existent in humanity. What changes is the pretext under which the oppression is conducted. Anybody who has read “The Help” or “The Color Purple”, or for that matter any book on segregation scenarios, would have noticed one underlying theme to it. Of course, everybody expects the white-black discrimination, but what takes you by surprise is the casual mention of black men abusing their women. What is also shocking is that the children in such households grow up witnessing all this, and fine tune their minds to recognize who is stronger in a certain situation. Between a white man and a black man, the white man is; between a black man and black woman, the black man; between a beautiful white woman and a Plain Jane, the pretty one; between a white woman and a white child, the white woman,  and so on and so forth. And these very children grow up to become the adults who decide which part of the discrimination spectrum they want to be in, either they are discriminated against or they are the discriminators.

Over the years, the reasons for oppression have changed, but the pain, humiliation and fear have simply traversed the generations. Although, the racial oppression is almost in oblivion, there are others that have come up. The most prominent, being the one between the rich and the poor. Although, discrimination is not expressed as openly as before, there are subtle ways through which the strong oppress the weak. And strength could mean power, money or some other ridiculous parameter. Oppression does not necessarily mean physical abuse, it could mean limiting the freedom of another person, it could mean having different standards for yourself and the other person, it could mean treating the other person as though he/she does not have human needs like you.

When you expect your maid to show up for work 7 days in a row, never to take leave and get upset with her if she does, it would be bordering oppression. If you get weekends off, and you have paid sick leave, how are the rules different for the maid, just because she might be weaker than you, in terms of money? When you look down upon people in a certain country, turn your nose down at them, you think you are too good for them, you might very well be in the mind-frame of oppressors. The roots of oppression arise, when the feeling of being unmatched and unparalleled sets upon a person or a group. The complacency of being much better prepares the person to suppress people without any guilt, because the feeling of being special justifies their inhuman acts, according to the oppressors.

So many of the dictators in history are debatable, but all of them were sure they were the best thing that could happen to the world. Hitler thought he was doing the world a favor by getting rid of a weaker race. And his self-proclaimed supremacy justified his abusive methods, in his eyes. During colonial times, the British, the French thought they were spreading out to the third-world countries and lending culture to them. In the process, paying no heed to the rampage caused. This ignorance was brought upon by the illusion that the world needed the English language and culture for betterment. A very common trait of oppressors: assuming that everybody else is needy and in search of a guide. Taking the liberty of deciding what is best for the oppressed class. New laws were introduced in colonies, presuming that a better life would be presented to the citizens. But, never were they asked for their opinion. Then, it might have seemed like a favor to the supposedly backward, but it would still be categorized under oppression.

When human rights are violated, it is oppression of humanity, and that is the common link between the different types of oppression: racial, gender-based or economic. Equality is a principle humans have never actually abided by. What I fail to understand is the fact that one man's weakness becomes another's source of power. And the fact that this starts reflecting at a young age is alarming. The advent of bullying could very well be a reflection of the need to gain primacy by quelling someone. The need to satisfy our ego is a deep-rooted necessity, and it is going to take much more than seminars on discrimination. Each person has to think for themselves and try to erase the lines, the imaginary lines Kathryn Stockett talks about in her book. With diversity becoming a common feature, it has become easier to accept different people as they are. It is essential for people to realize that a difference is not good or bad, it is just what it is: a difference. And different is what brings flavor to life!

The theme of the oppressed and the oppressor has been evident in myths, stories and movies, but it is time, we found ourselves a new topic to write about. Oppression of all kinds, be it on animals, children, women, blacks, poor, weak, lower castes is unfair and uncalled for. And one thing that humbles me is the reminder that I might be qualified to be the oppressor in one category, but I might also very well have to assume the role of the oppressed in a different category. So the elimination of these borders and imaginary thrones for the strong, would be in the best interest of humanity. Whether the oppressor is at fault or the oppressed is wrong for tolerating, is another discussion altogether. But, rather than debating on that, the new Mantra to globalization should be the desire to make people comfortable in their skins (both literally and metaphorically)!

Some weblinks that throw some more light on the theme of oppression:


Friday, February 3, 2012

The India of my dreams

You grow up in a country, you have seen things change and have grown along with the changes. Then, you move out of that place, and on your return, what you notice, sometimes takes you by surprise. That is what happens to me every year. Only a year passes by between my visits, and yet each time, I feel like I have stagnated, but my country is growing and taking huge strides. And it is so true, that distance nurtures fondness, whether it is for a place or a person. Sometimes, just taking a step back, helps you to notice what was right in front of you all along. I experience that every time I am back home, I get a completely new perspective of things and wonder how I hadn't appreciated these things before.

If asked, what two things I absolutely love about my country, it would be an impossible task to write those down. There are uncountable things that I love and admire about this great nation, but here are two that in recent times, have struck me as remarkable.

1. Smart enough to be flexible


The adaptability of this huge nation just amazes me every time I am here. It really is true, whether be it technology, fashion trends or education, India is always open to change. The pace at which the telecom industry is spreading its wings is unbelievable. Every household, these days, has at least two mobile phones. And given the fact that, the cell phone industry is undergoing such a revolution, India is not far behind in adopting those developments. Every urbane professional today aims to pocket a smart phone, even though the facilities like 'maps' might not be as useful. The widespread use of Facebook and Twitter in a country where the neighborhood gossiper keeps chattering about updates around the locality, the city and the world is just amusing. The extent of awareness about global trends is so much, so that even a small "chat" vendor has a sign put up with the option of "liking" his stall and account on Facebook. It might seem ridiculous at times, but to me, it is a sign of the willingness to absorb new technology. It is due to the same attitude that our professionals are doing so well in countries like USA and UK, where English is the essential language of communication. It is because our policy makers were smart enough to ensure that it's country men shouldn't lose a chance at proving their worth, just because of the lack of fluency in a language. As opposed to China, whose people are equally hard-working, Indians had the upper-hand of  being able to fulfill the basic requirement of communication. It fills me with pride to see that India knows it's strength and also knows where and how it needs to fill the holes, so that the world takes notice of it's mettle. The number of people wearing sweatshirts, with logos of American Universities, is an indicator of our presence on the education scene. I am sure this innate Indian flexibility will definitely take India to newer heights.

2. Who needs a GPS?
It is a well known fact that a GPS would not work in India as well, as it does in Western countries. The reason being, the small lanes and in-roads, which do not even show up on the GPS. But, the bigger question here is, does India need a GPS? The fact that you could just stop someone and ask them for directions, eliminates the need for a GPS. Add to that, ten people who would be more than willing to show you the way. And everybody trying to think about the shortest way, taking in consideration closed areas due to construction changes on the road. Could a GPS take into account these dynamic changes? I love the fact that in India, the people connection is as good as the network connection. If you are in need, all it takes is a phone call to a friend, who calls another friend, who calls another friend, and eventually you are helped by a friend's friend's friend. I think this concept exists only in India - we never have acquaintances, we only have friends. A look at our Facebook friends list, and you would know, that anybody we even spoke for 5 minutes becomes our friend. And it is this connection, that is one of our biggest strengths. While putting our car in reverse gear (or backing up), we don't feel the need of the rear-view mirror, because we have people around, guiding us on how much to back up, constantly saying "Aan do, aan do". I love that we rely more on humans than on machines, because finally, it is a human who can understand best what another human needs.

As, I had said, I could go on about what I love about India, but there are also sore points, that we might not like to talk a lot about, but have to accept them. We have to realize that if we want our country to change and improve, the first step would be to realize and accept the shortcomings. So, here come:

1. Breaking barriers


The economic disparity between the rich and the poor has been a classic problem in many countries around the world. And of course, India is not untouched by that. But, what makes this difference worse is that, the disparity between the rich and poor, soon transcends into a disparity between the educated and uneducated. Money should not control the ability of a person to be literate, but it does. And the condition is getting worse. On the one hand, we feel proud about our country producing intellectuals. As I just said above, we feel proud that our good education and fluency in English have helped us make a place for ourselves in the world. But, what percentage of the Indian population does that section form? There is still a huge percentage of the population, where children have never been to a school, they have never known the pleasure of reading a book, just because their parents cannot afford to send them to a school. Although, the "Sarva Shiksha Abhiyaan" tried making an effort, the ignorance towards smaller villages is unbelievable. And the fact, that these campaigns pick up momentum only from election to election is disheartening. The policy makers should realize that the "Right to Education" is a very pertinent right in today's world, and instead of having reservations here and there, there should only be special privileges for the worthy, but financially weak section. Our education system has paved way for the country's success, but it is the same education system that discriminates and might design the downfall too.

2. Taking responsibility
On the same lines as above, it is amazing to see how many Indian students and working professionals are placed outside of India. All these people take pride in being in such developed countries and don't hesitate even for a second, before showering praises on the quality of life and living conditions in these countries. The irony is that we are aware enough to notice what the benefits are, but not proactive enough to implement them. There are so many NRIs today, who visit India, or just students coming back home, yet they don't try to bring back what they noticed and admired about these developed countries. I do realize, that one man's actions cannot change the universe, in a second. But, there is a chance, that these actions might start a chain reaction and there might be substantial results. I detest the fact that people will be careful about cleanliness in USA, UK, but those same people, when back in India, start treating the roads as a garbage disposal. You can't just crib about the system, without trying to do your bit. If you can't change, yourself, how is the system going to change? Are we not part of the system? It hurts to hear people talk about the systematic traffic and strict traffic rules abroad, but not even wanting to use the vehicle's indicator, while making turns in India. If you have got the opportunity to learn the good points about a country, have the commitment to bring it back to your country. Looking into the number if people that are studying or working outside of India, if each one tried to implement one positive, the change in India would be visible. Your country made you capable enough to sail the seven seas, now it is your chance to give back to the country in your small way.

When every citizen is conscientious enough to realize what the strengths and weaknesses of our country are, when he/she is dynamic enough to think of ways to make our strengths outdo our weaknesses, what will arise is the "India of our dreams". 

Monday, August 29, 2011

Are you the customer, deserving service?

A year, being associated with the customer service industry and I am already such a better person, or so I think! But, I really have learnt a lot about being the ideal customer who deserves the excellent service at so many places. One of these evenings, I was attending to patrons (some of them like to be called that), when I realized that there was a category of customers I looked forward to, and there were some, just the thought of whom gave me goosebumps. That is when I started pondering as to what characteristics would an ideal customer possess? If everybody took this questionnaire, the customer service world would be so much better for everyone involved. Check how many of the below do you follow:

1. Are you conscientious enough to acknowledge the fact that the customer service agent can't wait all day to help you, while you are chit-chatting on the phone?
It is so annoying when you are helping people check out books, pay fines, and basically make it a better experience for them, while they take that call and have a long chat. And you just wait there, for them to finish the call so that you can ask them for the essential information. Why can't people understand that, we have other work to do too? Customer service does not entail being a personal assistant to people who try to get their work done, by making gestures, while they are on the phone. If they are too busy to get off the phone, they are probably too caught up to be able to enjoy the service anyways!

2. Do you assume that you are the only person being helped?
It is amazing how many people just forget that there are others waiting in line to avail the same benefits as they are from the customer service agent. If they are not chit-chatting on the phone, they are chit-chatting with you, ignoring the fact that there is a beeline behind them. Or there are others, who have a hundred questions about their account, and most of them that can be taken care of by them too. Then there are those who want to get help just from you, even when the self-checkouts have been facilitated. Just the lack of consideration for the other people, who deserve equal attention as them, is surprising. And as the service provider, it feels unfair not to be able to help the others in line.

3. Do you assume that the representative is responsible for everything that is wrong at the organization?
If a book is labelled a certain way, it is not our fault. We do not make all the decisions and most of the times, we are not even part of it. So why the ho-hum over, how the library label is partially hiding the picture on the cover? If you would like to see the picture so bad, I am sure Barnes and Nobles would give you a better view with a good price too. It is like the face of the organization has to take flack for everything, and we are ready to, but sometimes even we don't have answers. For example, we do not know how a book would end up on your overdue and fine items, if you never checked it out. I mean, we do have wizardry books in the library, but to expect us to look into the crystal ball and check how it showed up in your account without you using your card, is asking for too much.

4. Do you behave as though you own the customer service agent just because you are subscribing to the services?
We get paid by our organization, not by you. So there is no reason to make use feel indebted towards you. People who say things like "If it wasn't for me, you wouldn't have this job", just enrage us so much. If it wasn't for you, there would still be 100 others who would want to subscribe for our services. There is no need to be rude. We are doing our job as best as we can, but if you have the patience of a 3-year old, it is really not our fault. And that does not give you the right to belittle us.

5. Are you appreciative of the service and help, provided?
A little thank-you note, a small word of appreciation goes a long way. If the customers are satisfied, so are we, and if they just mention how happy they are, it makes us feel that all the effort is worthwhile. People mentioning how the library services helped them find a job, how our speed of getting the request filled, helped them prepare for their exams are statements that have the potential to make our day and motivate us on days when we are bogged down by the extra stress.

6. Do you judge the person helping you based on his/her profession?
Just because someone has a certain job, they cannot be judged as person based on that. Jobs are a funny extension of a person. They can be exactly what suits them, or they can be just something they to do. Irrespective, it just defines what they do, not who they are. A job cannot determine if a person is dumb or intelligent. Remarks like "There is a reason you work here" just berate the person and make them want to do worse at their job. And you know, it is not like fairies run the world and get everything done. There are real people doing all the jobs around, the ones you don't want to.

7. Do you teach your kids to be respectful of the services provided?
When I see kids misbehaving and disrespecting books, and in general exploiting the services, I can only think of how inconsiderate they would be when they grow up. They could turn out to be the customer service monsters nobody wants to attend to. It is so nice to see some parents inculcating courtesy in children. Where there is value, there is appreciation and consideration. When we see parents insisting kids to thank us for helping them, when parents point out to children not to make a mess where we just cleaned up, it is uplifting to know that the kids are being taught important lessons in respect. And if customers are the right example to their kids, they are grooming a better batch of customers for tomorrow. Ah, what a day to look forward to!

Friday, July 22, 2011

The Faces of Terror


Last Wednesday, when terror took over Mumbai yet again, the blasts did not just shake Mumbai, it shook and sent its tremors across the world. But, the question is: did it shake the world enough to take notice? Terror attacks, blasts, shootings and many such violent acts have become so common these days, that humanity has become numb to the pain of these terrible blows.

When the powerful earthquake and tsunami hit Japan this March, one thing kept coming to my mind all the time. Is it not enough that we are helpless in front of Nature's wrath? Innocent lives being taken by natural disasters cannot be helped. Why, then do we inflict more hurt and pain brought upon by man-made attacks? Any life is not worth being ended by some meaningless act of terror. And it should hurt us to see fellow human beings being treated like some actors in a play, whose roles have come to an end. Nobody has the right to play God and decide which character leaves the act when.

When we heard about the blasts last week, a friend of mine came up to me and said in a very concerned voice "Did you hear about the blasts, nobody has claimed responsibility for it yet". And my reply was "Does it really matter?". It really doesn't matter if it was an Al-Qaeda or a Jaish-e-Mohamed or a Lashkar-e-Toiba or  some other new branch of these terror groups. The fact of the matter is that they kill innocent people and wield weapons as though they were essential commodities. Ask the relatives of those dead in these blasts whether they really care who carried out this atrocious act. For them, their family member is gone, is never coming back and that pain can never go away. Knowing who did it and why they did it is a futile attempt to bring back happiness to them. No amount of investigations will help them come to terms with reality and it is definitely not going to bring back their loved one. So does this mean, we just look at it like an accident and move on? No, it just means: bring justice to these people by preventing such incidents. I know, it is not easy to keep such a big country secure all the time, but trying is all we can do.

It shouldn't take a 9/11 for the world to sit up and take notice of the dangers of terrorism. Why did the world suddenly become aware of this pre-eminent threat in 2001? Was it because of the scale of the attack or the big numbers? But loss of life is no different whether it was 1 or 1000. A terror victim is a terror victim. There is nothing fair or just about someone's life being put to a stop by gory acts. A victim dies an anonymous, painful, pointless, unnecessary death and nobody deserves that. You know, people can only take so much. Once they are done, they either give up, feeling helpless or rise to the occasion and take back what is theirs: justice. We are feeling helpless now, and are being exploited because of that. We have to find a way to stand up and stop this, we have to make the corridors of power take notice and do something!!!

It has only been 2 years since the last dreadful day in Mumbai, when the whole city was under attack. The wounds are still fresh from then and here they are back again to scrape the scab. It is sad that here in America, people know Mumbai because of that attack. That is not something, I would like my country to be known for. And the ironic part is, half the world does not even know about the supposedly smaller and more frequently occurring terror attacks. It is just a week from the recent blasts and this news has disappeared from the news bulletins. What is happening to our society? Why does a blow against human life become insignificant enough to disappear in the ever-changing news world? Have we made this a part of life?

The truth is "Yes, we have". People talk about the spirit of Mumbai. Mumbai does not stop for anything, it keeps going on. Is it something we should be proud of or should we be looking into the devious reality behind that? Mumbai does not stop because there is no option. No offices are closed because of a blast. Everybody goes to work because their bosses don't give them vacation for some unknown lives lost. The President of India does not declare a National Holiday, the CM does not shut down the state, so what do you expect normal people to do? It is not their choice, but their helplessness that Mumbaiites keep going on. And I am not proud of it for sure. It just shows that we as a society have become so used to these occurrences, that our minds have stopped taking notice. Mumbaikars keep leading their regular day, just hoping and praying that today will not be their unlucky day. And the day is not far, when most of us will live with that very same fear in our minds. Because terror does not see boundaries or religions, it is just pointless and irrational and if it is Mumbai today, it will be something else tomorrow.

Wednesday, April 6, 2011

America's Dilemma

Have you ever been the Class Monitor? Do you remember how much responsibility it entailed to contain the antics and to set an example for others to follow? At the same time, there were some who wouldn't completely agree with your actions and be conflicted by your decisions. Now, multiply that numerous times and think of a global monitor. That is where America has put itself into.

Everybody in this world has the question "Why does the American Government want to interfere with everybody's business?". And not just the rest of the world, American citizens themselves sometimes can't understand why their growth and development are put at risk to help some country out of a crisis. When I was part of the rest of the world, I could only think of one thing as to what made America want to mend everything world over. But now that I am around American people, I understand many things better. First, when the world says 'America' and disapproves of its decisions, it should be remembered that the American people are not always a part of it. Second, if they take a decision, there is a reason behind it; not that everybody would agree to the rationale.

It is so disheartening to know that America has lost so many young soldiers in the various deployments, and which to a certain extent, could have been avoided. Not that the countries that America was at war with, lost any less of their population. With these experiences and the outcry of the citizens against the involvement of America in any other wars kept the Government at bay from risking any more lives. But it didn't last long and now we see America at war again with Libya. Now if we look at how America got involved here, it is interesting that the actions were more out of peer pressure than from self-will.

What has happened is, the 'Allies' long back, were touted to take on disturbed nations and mend their ways. Over the years, as America gained power, it was the one major member of the Allies, that assumed the role of the self-appointed monitor. Now that they have done this for years and received contempt for it from different nations, they are trying to keep their hands clean off any more trouble. But what happens, when nations in crisis still look towards America for help? How are they to deny help to these nations in need, when they took on that responsibility years ago? Now they are in a fix, if they agree to help these nations, onlookers feel the interference unnecessary and if they don't, they get the tag of being 'insensitive' to the needs of the lesser developed countries. So what does a country like America do? Everybody is waiting for you to make a mistake and to lash out with a string of accusations. This is the toughest position to be in. And you have to think about your countrymen too.

And in a time, where America is witnessing one of its worst economic crisis, how would it justify to use the funds for anything else but for its own development? It is very easy to criticize each step of those in authority, but it is equally difficult to be in their shoes and understand why certain decisions are being made. There are numerous considerations and it is humanly impossible to make everyone happy. So you pick the best choice, according to you which honestly, might not be the right choice, according to many others.

Even with the recent situation in Libya, America refrained from getting involved for a long time, but what were they supposed to do, when the Libyan opposition leaders and the common man appealed to them for help? How long can you turn a blind eye and a deaf ear to injustice, more so when you have earned a reputation of being a champion for the needy? I don't support the decision of bombing Libya, but I can see why America was compelled to do so. I can also see why some American people are against it. But what I can't understand is how most of the American citizens approve of these steps, even when they know that this could cost them a lot with respect to their development. I do not understand how and why 60% of the American population* would want to put a strange land and its citizens ahead of their own needs? It could be defined as an act of selflessness, where they are supporting humanitarian causes by overlooking the consequences. People think America doesn't care, but I have seen and heard the people here and I know they are effected by trouble in any country. And they have always shown their solidarity by sending in troops, rescue teams, paramedics and everything else possible. The problem is when the very thin line between concern and interference starts to vanish. That is what bothers the rest of the world. What should be done in this case; whether or not to continue extending help which might be perceived as interference? Maybe that is the 'dilemma' of all American people, to take pride in being the global monitor, or to give up the title, ignore global issues and look into its own development alone!!!

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